Nextiva Pricing, Plans, Features in 2022
- zazoui youcef
- 1 juin 2020
- 9 min de lecture
Dernière mise à jour : 18 juin 2022
Small to large organizations and call centers can choose from Nextiva's VoIP phone service offerings. Every package has essential functions outside of voice calling, and the phone service is incredibly dependable and effective. In addition, Nextiva provides systems for managing remote workforces in sales, service, and support. One of the most flexible VoIP service providers, it's a great option for most companies because of the variety of plans it offers.
Nextiva surpasses other VoIP phone services in terms of adaptability.
suitable for all types of businesses, from those with a small number of users to those with several divisions in major corporations.
The services that Nextiva offers are comparable to those of any other company in the market. The platform's functionality can be used to support call centers, remote work, customer relationship management, and other tasks.
Despite Nextiva's many advantages, there are many alternative VoIP phone services to pick from as well. All of the details you ought to know about each choice are highlighted in our analysis of the top VoIP phone services. We thoroughly investigated each service to ascertain the best business or circumstance for it. Check out all of our top choices.
A typical VoIP service is not all that Nextiva is. It is a one-stop shop for business communications, offering faxing, team chat, video conferencing, and many more features.
The phone service's 99.999 percent uptime and round-the-clock customer support are its highlights. Businesses can use their present phone numbers thanks to call porting (in most cases).
For improved speed and usability, the business phone plans come with more than 45 features. All sizes of enterprises can be supported with unlimited countrywide calling, voicemail-to-email, free phone lines, and online faxing. Additionally, Nextiva offers free migration of current business plan phone lines.
Businesses have the option of using their existing VoIP phones or purchasing or leasing Nextiva phones. All Nextiva phones are pre-configured and ready to use right away.
The sales, marketing, and customer service teams are supported by a variety of sales and service tools. Call pop, for instance, allows for more efficient calls by instantly displaying each customer's critical information as they call. You may actually unite your customer-centric operations because there is even an integrated CRM that competes favorably with competing standalone systems.
No matter where they are, employees can stay connected thanks to the Nextiva mobile app for smartphones and desktop computers. Even better, Nextiva provides Cospace, a platform for directing a remote workforce that can replace external tools like Slack.
Nextiva is a consolidated, all-inclusive business solution, to put it briefly. Any company that choose Nextiva will benefit from a wide range of effective tools and initiatives. Integration issues and switching between various platforms frequently during the workday are not a concern. Saving money is another benefit of this.
While more expensive than typical (but more basic) VoIP service, Nextiva's pricing structure is a little confusing. Businesses can save money by keeping a close eye on their user count and choosing longer contracts with reduced fees.
Highly Reliable Service:According to Nextiva, the service has a 99.999 percent uptime and had no recorded outages in 2019 or 2020. This remarkable uptime percentage and the absence of outages show that Nextiva provides the performance and dependability that businesses want. VoIP service interruptions cost businesses money and potential customers, therefore Nextiva's dependability is a positive feature.
Excellent Customer Support: With Nextiva's round-the-clock customer service, a company can be sure that problems will always be resolved quickly. Even the cheapest Essential package has this customer service as standard.
Quality Training: Not only does Nextiva provide training to assist staff in learning the technology, it does it in a variety of formats. For a very thorough experience, a business can choose on-site, one-on-one training. As an alternative, a business may decide to participate in training webinars and receive the same thorough instructions through remote delivery.
Cospace: Users of Nextiva can benefit from Cospace rather than relying on programs like Slack. This workplace management solution, which was created for remote teams, keeps team members in touch and features screen sharing, messaging, file uploads, and more. For greater effectiveness, team members can use Cospace to stay connected and active throughout the day.
Service and Sales Tools: In addition to offering basic VoIP services, Nextiva also provides helpful service and sales solutions to assist organizations streamline and enhance the quality and efficiency of their operations. When a call comes in, service solutions like Call Pop rapidly display crucial caller information on the computer screen, setting up the customer service agent for a productive dialogue. With the help of sales solutions like the Sales Pipeline CRM, teams can collaborate to ensure prospects receive the right follow-ups, improving the likelihood that they will convert.
The Bad
Higher Price Point: While Nextiva does provide a wide range of services, its cost is higher than that of certain other VoIP services. Another provider will be less expensive if a company only need a basic VoIP service and none of the extra bells and whistles.
Somewhat Complicated Pricing: Depending on how many users a company has, different Nextiva plans have different prices. This can make the cost of the plan more complicated. Businesses interested in Nextiva may want to get in touch for a tailored quote because many services are also offered as add-ons with their pricing structure.
High-Priced Annual Plans: Plans for Nextiva are billed either monthly or yearly. The cost of the monthly plan options is much higher than that of the annual plans. A longer-term commitment is needed when signing a contract for 12, 24, or 36 months, but it can help a firm save more money.
For smaller businesses' more basic needs all the way up to the sales productivity and ticket management tools that might be useful for a larger corporation, Nextiva provides four package tiers. Plans can be used for both small teams and very large enterprises. They frequently run special promotions as well, allowing you to save money off the prices listed below. To view the current offer, click here.
The pricing of the packages reflects a cost per user, per month, invoiced either monthly or annually. Smaller teams will pay more, while larger teams will pay less per user, per month. For teams of one to four users, the Essential plan, which is billed annually, costs $23.95 per person per month. A more inexpensive rate of $17.95 per user is available to teams of 100 or more.including mobile and desktop apps, voicemail to email notifications, and other features. Business owners will want to carefully evaluate the pricing structure because pricing tiers begin at one, five, 20, and 100 seats. The best value from a Nextiva plan can be obtained by a company that merely satisfies the necessary seat counts for the next higher plan.
Pricing for Nextiva Essentials
Everything a smaller business requires to get going is included in the Nextiva Essential plan. The package offers extras like voicemail to email notifications and round-the-clock customer service in addition to more fundamental capabilities like unlimited voice and video calling.
Smaller companies who are just getting started with VoIP or those wishing to switch services from another provider should choose the Essential package. It provides the necessities and more for a cost even small businesses and startups may afford.
Nextiva Professional Pricing
The Nextiva Professional plan is more adaptable than the Essential plan and is intended for smaller teams. Highlights include unrestricted video conferencing for up to 250 people and unlimited conference calls for up to 40 people.
The professional setup that comes with this more complete package and its interfaces with Hubspot and Salesforce make it a sensible option for sales and marketing teams. For the price, it provides a strong selection of features.
Nextiva Enterprise Pricing
For small and medium-sized teams, there is the Enterprise plan. The Professional plan's features are also included, along with some useful extras like limitless voice recording and video conferences with an unlimited number of attendees.
This package includes capabilities that integrate with ServiceNow, Oracle Sales Cloud, and Microsoft Teams, making it a more flexible and convenient choice. It's understandable why the Enterprise plan is the most popular one offered by Nextiva. For larger teams, the improved capabilities provides advantages in automation and time savings.
Nextiva Ultimate Pricing
Large businesses should use the Ultimate plan. It includes all the capabilities of the previous three plans in addition to ticket, pipeline, and sales productivity management.
The most expensive option, the Ultimate plan, also functions as a sales and marketing tool. Large teams with considerable sales and marketing demands should use it.
Small Business Solutions by Nextiva
The small business solutions from Nextiva are offered as an all-inclusive package or as a la carte options for businesses. No matter how simple their needs or how limited their budgets, Nextiva is a highly versatile alternative that is actually fit for the majority of small enterprises..
Phone Service
The Nextiva phone service comes equipped with plenty of features ideal for most small businesses. Text messaging, voicemail to email processing, call queuing, and unlimited calling mean this service meets most small business needs. The Nextiva auto attendant feature can make for easy call routing, and automatic call forwarding ensures efficiency for your business.
Communication App
The Nextiva desktop app or Android and iOS app allow users to work from any location and increase productivity. Users can call, conference, chat, video, and share screens with the app, whether on a one-on-one or a group call.
The app condenses all of your essential communication tools together, so they’re at your fingertips whether you’re on the go or at your desk. You can easily switch between the desktop and the mobile app, so your communication tools travel with you throughout the day.
With its Sales Pipeline CRM, Nextiva differentiates itself from other VoIP services. The CRM is packed with valuable features for sales and customer service teams. Rather than just being a VoIP service, Nextiva offers real solutions for small businesses.
The CRM is equipped with valuable artificial intelligence like customer satisfaction scoring and keyword search and analysis to both streamline and enhance the effectiveness of a team’s work. With live sales forecasting, automated reminders, and 360-degree pipeline visuals, teams can ensure that leads aren’t overlooked and can make the most of opportunities. The CRM is also fully customizable.
Rather than investing in a VoIP service and a separate CRM, Nextiva offers the opportunity to condense those services. Businesses can manage customer engagement across email, phone, survey, and chat with Nextiva for maximized consistency and effectiveness.
Cospace
Cospace, Nextiva’s team collaboration and video tool, replaces tools like Zoom and Slack. Designed for remote workplace management, Cospace features team messaging, screen sharing, task management, and more to keep all team members updated and connected.
With group chats, teams can share files, links, updates, and more. Encryption means that Cospace stays private, so team members can share screens, upload files, and send secure messages.
The task tracking feature includes reminders, due dates, and notifications, ensuring that teams stay on-task. It’s also easy to schedule meetings, even when a team works remotely.
Cospace again differentiates Nextiva from other VoIP services. This valuable tool keeps businesses’ communication tools centralized, even when those tools are for in-team communication.
Nextiva Large Business Solutions
Nextiva also offers a suite of solutions suitable for enterprise-level modern businesses. These enterprise solutions are scalable, ideal for growing businesses. Nextiva provides a 99.999% uptime and had no reported outages in 2019 and 2020, delivering the essential reliability for large-scale operations.
Nextiva also offers easy installation and training to help a business quickly implement and use the technology. Remote training with webinars or one-on-one, on-premises training opportunities are available.
Enterprise Phone System
Nextiva’s Enterprise Phone System delivers superior reliability and plenty of features to help businesses perform at their best. This cloud-based phone service is ideal for both in-office and remote-based teams. Team members can stay connected with the remote office phone system, using a computer or cell phone to receive and make calls.
This system is also fully equipped with advanced features, making it highly versatile and time-saving. The Nextiva Inbox with Call Pop means an entire team can work together to manage communications from a central, single workspace.
Other valuable capabilities include creating call flows to ensure calls get to the right place, while detailed analytics help you improve call quality and customer satisfaction. An easy setup and the ability to connect Nextiva with apps for billing, customer support, and more make this service a valuable addition to most larger businesses.
VoIP Call Center
Nextiva’s VoIP call center system can handle high call volumes for customer service and customer support settings. It offers automated options, including customer support and self-service, to help businesses save on employee expenses.
The call center is equipped with features for easier, more effective use and improved efficiency. Options like call recording, automatic call distribution, and call routing ensure that customers have a positive experience while team members provide quality service.
This call center system means Nextiva is suitable for even the specified, high-volume demands of customer service and technical support call centers.
With Nextiva SIP trunking, businesses can take their Private Bench Exchange systems to the cloud. There’s no need for traditional phone lines or a Primary Rate Interface, meaning a company could see significant cost savings, access advanced phone systems like voicemail to email, and enjoy better call quality.
The SIP trunking is available as a metered or an unmetered plan so that businesses can choose the option best for their call volume. SIP trunking is another way for businesses to enhance their operations and customize their phone service to the option that truly works best for their needs.
Read our comprehensive, in-depth evaluation of the top VoIP phone services if you'd want to look into alternative possibilities.Nextiva – Best VoIP phone service for most businesses
Ooma Office – Best for businesses without in-house IT
RingCentral – Most affordable all-in-one solution for fewer than 20 users
Grasshopper – Best mobile app for solopreneurs and small teams
Phone.com – Best if you need fewer than 300 minutes/user
Freshcaller – Best for customer support teams
Beyond what is typically provided by a VoIP service, Nextiva delivers a modern, extremely dependable phone solution. Nextiva assists firms in modernizing all operational components for streamlined productivity and all-around increased performance with alternatives including a CRM, the communication platform Cospace, a call center, and more. Nextiva is a one-stop shop for communication, sales and marketing, and customer service requirements, suitable for both small businesses and large
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